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Easydiag error :- Failed to get connector information, please try again
15-01-2018, 16:35 PM
Post: #1
Easydiag error :- Failed to get connector information, please try again
Hi friends
I have problem with my Launch EasyDiag adapter.
I got software, installed it from server to my tablet and Android phone, but EasyDiag isn't working.
It connects to adapter through bluetooth, but when I open BMW for example or Audi (anything) it shows error: Failed to get connector information, please try again
I tried Firmware update, but it tries to connect and after 1min. gives error Firmware update failed! IT doens't even start it. All the time sits on 0%. Is my adapter dead or what?


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15-01-2018, 19:38 PM
Post: #2
RE: Easydiag error :- Failed to get connector information, please try again
(15-01-2018 16:35 PM)deppen_s Wrote:  Hi friends
I have problem with my Launch EasyDiag adapter.
I got software, installed it from server to my tablet and Android phone, but EasyDiag isn't working.
It connects to adapter through bluetooth, but when I open BMW for example or Audi (anything) it shows error: Failed to get connector information, please try again
I tried Firmware update, but it tries to connect and after 1min. gives error Firmware update failed! IT doens't even start it. All the time sits on 0%. Is my adapter dead or what?
i have device golo easydiag same problem..no working serial is 9691900021.....
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09-03-2018, 07:17 AM (This post was last modified: 09-03-2018 07:19 AM by Clusters.)
Post: #3
RE: Easydiag error :- Failed to get connector information, please try again
I also have same problem! Anyone know how to fix? I bought from online seller and now device seems DEAD
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16-05-2018, 17:45 PM
Post: #4
RE: Easydiag error :- Failed to get connector information, please try again
Did you fixed? If yes let me know
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03-06-2018, 18:37 PM
Post: #5
RE: Easydiag error :- Failed to get connector information, please try again
Help with X-Diag Pro3 updates
I have a X-Diag Pro3 V3.11.027 its working fine but whenever i update any of the cars it fails to connect to the vehicle for example now i am running Nissan Series V43.71 whenever i upgrade to a later update i am unable to connect to the vehicle and this goes for all other cars. Can i get some help please???
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03-06-2018, 20:36 PM
Post: #6
RE: Easydiag error :- Failed to get connector information, please try again
(15-01-2018 16:35 PM)deppen_s Wrote:  Hi friends
I have problem with my Launch EasyDiag adapter.
I got software, installed it from server to my tablet and Android phone, but EasyDiag isn't working.
It connects to adapter through bluetooth, but when I open BMW for example or Audi (anything) it shows error: Failed to get connector information, please try again
I tried Firmware update, but it tries to connect and after 1min. gives error Firmware update failed! IT doens't even start it. All the time sits on 0%. Is my adapter dead or what?

I have same problem i have easydiag for ios, and it;s looks like adapter is ded because there is no blue light when i plug it to obd2 socket, anyway I opened it and I checked all fuses and all are ok, still looking for solution. Thanks
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07-06-2018, 23:24 PM
Post: #7
RE: Easydiag error :- Failed to get connector information, please try again
I sign, solution?
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08-06-2018, 00:39 AM
Post: #8
RE: Easydiag error :- Failed to get connector information, please try again
(03-06-2018 18:37 PM)Mrwizz Wrote:  Help with X-Diag Pro3 updates
I have a X-Diag Pro3 V3.11.027 its working fine but whenever i update any of the cars it fails to connect to the vehicle for example now i am running Nissan Series V43.71 whenever i upgrade to a later update i am unable to connect to the vehicle and this goes for all other cars. Can i get some help please???

happen the same to me , i have downgrade firmware version of the machnine and also the car brands to the last version and started to work .... after did again the upgrade to new firmware and updated all car brands and is working fine since then ... worked for me...

[Image: faisca.jpg?1380492343]
Reputation: +1 - kikis [+1]
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 Thanks given by: kikis
20-06-2018, 09:52 AM (This post was last modified: 20-06-2018 09:53 AM by mepsnet.)
Post: #9
RE: Easydiag error :- Failed to get connector information, please try again
I have same probleem with EasyDiag 3.0, when I plug it no 1 beep, only see lights on it. Also I see it on bluetooth but when I try to connect no beep... Someone told me that I need to change firmware to 11.65 2.24, does anyone have that for this adapter?

https://www.youtube.com/watch?v=G3_Tnn7PBmc
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04-07-2018, 12:12 PM (This post was last modified: 20-07-2018 08:25 AM by mepsnet.)
Post: #10
RE: Easydiag error :- Failed to get connector information, please try again
I have fixed it with flashing by this in attachment
under


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Reputation: +3 - elena7841 [+1] , mehrdad13 [+1] , electronicar [+1]
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 Thanks given by: jhon12580 , elena7841 , Ironcrk , Steve850 , mehrdad13 , electronicar , freerefill
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