[mattydr67]

Well when you have that mesage try like this:
Download again tge latesr FDRS version and install it.
During the installation setup you will see a window with 4 options that need to be tick it. ( usually there are option tick it a d you have to tick the third one too, the last not need to be tick if you do not want FDRS start when the windows start ).
After installtion finish try again.

Just as information I check at a friend yoo and he cannot connect to his account same like me but we do not have your issue. At us simply FDRS cannot connect to our accounts and said something like to contact Ford Hotline.
This issue at least a week or more at me and at my friend.
I installed a previos version just to be sure that it isn't a FDRS bug. And it isn't. I suppose that it is a Ford FDRS server issue.

Good luck