[kmaverick]

odis 4.3.3 ods9004e

can any one help with this error please

i have tried turning the internet off and trying username 123 and abc?

[sunaj]

odis 4.3.3 ods9004e

can any one help with this error please

i have tried turning the internet off and trying username 123 and abc?

Run program as ADMIN!

You DON'T need a username and password... but you must point the program to a valid and correct path to your locally stored database.

[kmaverick]

odis 4.3.3 ods9004e

can any one help with this error please

i have tried turning the internet off and trying username 123 and abc?

Run program as ADMIN!

You DON'T need a username and password... but you must point the program to a valid and correct path to your locally stored database.

I tried as Admin

there is the path for where the post set up file is. I am sure thats correct as its in white, its normally in red if its wrong


file:/C:/ODIS%20DATA/ODIS-Service_update_4_3_3-EU_20180626_YGHLY/

[sunaj]

Check in Program Files\ODIS Service xyz\log for ENGINE.LOG
Might Program Files x86, use brain to locate file


Attach this after you can done trying to update.

[kmaverick]

Check in Program Files\ODIS Service xyz\log for ENGINE.LOG
Might Program Files x86, use brain to locate file


Attach this after you can done trying to update.

thanks, please see attached

[sunaj]

Your main culprit: a missing file
I can read in log you have 32-bit OS with US language and you make choice to load GB, US & DE language


Check if green file exists....
An exception occurred while downloading feature from "file:/C:/ODIS%20DATA/ODIS-Service_update_4_3_3-EU_20180626_YGHLY/Odis/Trade-Retail/software/update/features/odis.main.service_51.0.10.jar"


I think your path could be too long, so change to short path like C:\PostSetup\ODIS\Trade-Retail with correct folder structure!

[kmaverick]

Your main culprit: a missing file
I can read in log you have 32-bit OS with US language and you make choice to load GB, US & DE language


Check if green file exists....
An exception occurred while downloading feature from "file:/C:/ODIS%20DATA/ODIS-Service_update_4_3_3-EU_20180626_YGHLY/Odis/Trade-Retail/software/update/features/odis.main.service_51.0.10.jar"


I think your path could be too long, so change to short path like C:\PostSetup\ODIS\Trade-Retail with correct folder structure!

thanks for your help

I have downloaded the post set up again and it's the same size and same amount of files.

odis.main.service_51.0.550 is in the folder so looks like it is missing the 51.0.10 file. I will just install a older postset up file?

[sunaj]

Hang fire, let me take a look at this, might have to send a file.

p.s. I didn't say to download again, but to shorten path and check if file exists

[kmaverick]

Hang fire, let me take a look at this, might have to send a file.

p.s. I didn't say to download again, but to shorten path and check if file exists

Yeah, I know just thought it was worth a try re -downloading incase there was a file missing as its a big download, like 13GB

I forgot to say i have shorted the path

[sunaj]

I have had a play with 550, and it is missing the file odis.main.service_51.0.10.jar as we already know.
Unforturnately, the copy I have is corrupt, so I cannot upload.

I did test 540 and it runs perfectly, you can get a copy in ODIS thread